Shipping & Delivery
Thank you for visiting and shopping at Door2Door Plants. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 3-4 business days. Orders are shipped Monday, Tuesday and Wednesday (excluding public holidays). In cases of extreme high temperatures we may delay postage by a day or two to ensure your plant arrives healthy, should this occur a representative from Door2Door Plants will contact you.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
All of our plants are shipped via Express Shipping. A flat fee of AUD $20.00 for every three plants for express shipping is charged for postage. PLEASE NOTE – Due to postage delays being caused by COVID-19 Australia Post has suspended its Next Day guarantee. Parcels will arrive within 1-3 business days after being dispatched.
1-3 plants = $20.00
4-6 plants = $40.00
7-9 plants = $60.00
10+ plants = $80.00
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Door2Door Plants is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Due to customs restrictions we cannot ship to Tasmania, Western Australia or Northern Territory.
Loss and/or Damages
Door2Door Plants is not liable for any products damaged or lost during shipping. Care will be taken when packaging, however we are not responsible for any damage or loss caused by Australia Post or any other postal service employed by Door2Door Plants, if your plant is damaged in transit please contact us at firstname.lastname@example.org.
Door2Door Plants ships to the address supplied by the customer and holds no responsibility for shipping delays or complications when the shipping address on an order has been entered incorrectly or incompletely by the customer.
Whilst Door2Door Plants shall make all reasonable effort to ensure all plants are in good condition prior to shipping, they shall not be held responsible for any plant that dies when a customer fails to maintain the plant or follow any instructions or guidelines provided by Door2Door Plants in regard to proper care of the plant.
International Shipping Policy
We currently do not ship outside Australia.
Unfortunately, due to the perishable nature of plants we cannot accept any returns. If for some reason you are not happy with your purchase please contact us at email@example.com.